Implementation and Support Services

Voxent™ provides the services required to support the implementation of NextGen products, the EPM and EHR Frameworks and QIW. These services have been tightly integrated with the Frameworks. Related services include:

  • Implementation Project Management
  • NextGen Product Configuration (working with NextGen Healthcare)
  • On-Site Go-Live Support
  • On-Site Training
  • On-Going Framework and QIW Support

Project Management

Voxent provides project management and/or coordination for NextGen products and QIW implementations. In this service, Voxent usually works with NextGen Healthcare and Planned Parenthood organization project management staff, while coordinating others per the Framework implementation methodology.

Training

To support the implementation of NextGen products, Voxent Frameworks and QIW we provide various training sessions. The training model used is Train-the-Trainer, with Voxent providing training to a limited number of Super Users. The Voxent supplied sessions are mainly on-site and work in conjunction with some sessions provided by NextGen Healthcare. Training needed, specific to Planned Parenthood or Voxent technologies, is supplied by Voxent while more general or technical training is provided by NextGen Healthcare.